Salesforce Exact Exam Service-Cloud-Consultant Dumps Questions With Exact Answers
Exam Number/Code: Service-Cloud-Consultant
Salesforce Certified Service cloud consultant (WI25) also identified as Service-Cloud-Consultant exam, is a Salesforce Certification exam specially design for IT professionals. With all Latest updated Service-Cloud-Consultant questions and answers collection, Exactinside has the only platform for your Service-Cloud-Consultant Exam preparation. In the Service-Cloud-Consultant exam PDF and Testing Engine, you will be tested all the blueprints and objectives in Salesforce Certified Service Cloud Consultant that helps you to crack your Salesforce Certification.
Questions: 177 Q&As With Explanation
Updated: 02-Apr-2025
Questions and Answers : 177 Q&As
Updated: 02-Apr-2025
Questions and Answers : 177 Q&As
Updated: 02-Apr-2025
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Salesforce Service-Cloud-Consultant Exam Roadmap
| Phase | Focus Areas | Exact Inside Resource | Benefits |
|---|---|---|---|
| Foundation Building | Salesforce Platform Fundamentals | Trailhead: Salesforce Service-Cloud-Consultant Basics | Strong understanding of Salesforce core concepts, data models, and user interface. |
| Service Cloud Basics | Trailhead: Service-Cloud-Consultant Service Cloud Basics | Introduction to Service Cloud features and functionalities. | |
| Core Service Cloud Features | Case Management | Trailhead: Service-Cloud-Consultant Service Cloud Essentials | In-depth knowledge of case lifecycle, escalation rules, and SLA management. |
| Knowledge Management | Trailhead: Knowledge Management | Understanding of knowledge article creation, categorization, and search. | |
| Field Service | Trailhead: Field Service | Knowledge of field service operations, scheduling, and mobile capabilities. | |
| Customer Portal | Trailhead: Customer Portal | Understanding of self-service portals and community features. | |
| Advanced Service Cloud | Service Analytics | Trailhead: Service Analytics | Ability to analyze service performance using reports and dashboards. |
| Omni-Channel | Trailhead: Omni-Channel | Understanding of routing and queuing customer interactions. | |
| Service Cloud Einstein | Trailhead: Einstein for Service | Knowledge of AI-powered features for service improvement. | |
| Integration | Trailhead: Integrate with External Systems | Understanding of integrating Service Cloud with other systems. | |
| Exam Preparation | Practice Exams | Salesforce Service-Cloud-Consultant Practice Exams | Assessment of knowledge and identification of weak areas. |
| Study Groups | Salesforce Community Forums | Peer learning and knowledge sharing. | |
| Hands-on Practice | Salesforce Developer Edition | Practical application of learned concepts. |
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