Microsoft Exact Exam MB-280 Dumps Questions With Exact Answers
Exam Number/Code: MB-280
Microsoft Dynamics 365 Customer Experience Analyst also identified as MB-280 exam, is a Microsoft Certification exam specially design for IT professionals. With all Latest updated MB-280 questions and answers collection, Exactinside has the only platform for your MB-280 Exam preparation. In the MB-280 exam PDF and Testing Engine, you will be tested all the blueprints and objectives in Microsoft Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate that helps you to crack your Microsoft Certification.
Questions: 60 Q&As With Explanation
Updated: 23-Apr-2025
Questions and Answers : 60 Q&As
Updated: 23-Apr-2025
Questions and Answers : 60 Q&As
Updated: 23-Apr-2025
Multiple Choice: 9 Q&A's
Hotspot: 12 Q&A's
Drag Drop: 9 Q&A's
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Microsoft MB-280 Exam Roadmap
| Phase | Focus Areas | ExactInside Resource | Benefits |
|---|---|---|---|
| 1. Foundation | - Dynamics 365 Customer Service Overview | Microsoft Learn (MB-280 Learning Path) | Understand core concepts of Dynamics 365 Customer Service. |
| - Dynamics 365 Field Service Basics | Microsoft Docs (Field Service Module) | Learn key Field Service workflows and terminology. | |
| 2. Core Configuration | - Case Management Setup | ExactInside Lab Guides, Hands-On Practice | Configure cases, queues, and entitlements effectively. |
| - Work Order & Scheduling | Microsoft Dynamics 365 Trial Environment | Master resource scheduling and dispatching. | |
| 3. Automation & AI | - Omnichannel for Customer Service | ExactInside Scenario-Based Exercises | Implement chat, email, and voice integrations. |
| - AI & Knowledge Management | Microsoft Learn (AI Builder Modules) | Leverage AI for case resolution and knowledge bases. | |
| 4. Advanced Features | - Field Service Mobile App | Dynamics 365 Field Service Mobile Guides | Configure offline-capable mobile solutions for technicians. |
| - IoT & Asset Management | Microsoft IoT Central Documentation | Integrate IoT for predictive maintenance. | |
| 5. Reporting & Analytics | - Power BI Integration | ExactInside Dashboard Templates | Design real-time service performance reports. |
| - Customer Voice & Surveys | Microsoft Customer Voice Learning Path | Implement feedback loops for service improvement. | |
| 6. Exam Prep | - Practice Tests & Question Banks | ExactInside Simulated Exams | Identify weak areas and improve test-taking speed. |
| - Key Concept Review | MB-280 Study Cheat Sheets | Reinforce critical topics before exam day. | |
| 7. Final Review | - Full-Length Mock Exam | Microsoft Official Practice Test | Build confidence with exam-like conditions. |
ExactInside MB-280 Testing Engine Features
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MB-280 Testimonials
Posted by Emily Carter on 13-Apr-2025
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