ITIL Exact Exam ITIL-DSV Dumps Questions With Exact Answers
Exam Number/Code: ITIL-DSV
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) also identified as ITIL-DSV exam, is a ITIL Certification exam specially design for IT professionals. With all Latest updated ITIL-DSV questions and answers collection, Exactinside has the only platform for your ITIL-DSV Exam preparation. In the ITIL-DSV exam PDF and Testing Engine, you will be tested all the blueprints and objectives in ITIL ITIL 4 Managing Professional that helps you to crack your ITIL Certification.
Questions: 80 Q&As With Explanation
Updated: 28-Mar-2025
Questions and Answers : 80 Q&As
Updated: 28-Mar-2025
Questions and Answers : 80 Q&As
Updated: 28-Mar-2025
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ITIL ITIL-DSV Exam Roadmap
| Phase | Focus Areas | Exact Inside Resource | Benefits |
|---|---|---|---|
| Foundation | - Core ITIL 4 principles and concepts - Service value system (SVS) and its components - ITIL 4 guiding principles |
ITIL 4 Foundation certification (prerequisite), ITIL 4 DSV training materials, ITIL 4 glossary | Strong understanding of ITIL 4 fundamentals and the SVS |
| Stakeholder Engagement | - Identifying and understanding stakeholders - Stakeholder mapping and analysis - Building and maintaining relationships |
ITIL-DSV training materials, Case studies, Real-world examples | Ability to effectively identify, engage, and manage stakeholders |
| Customer Journey Mapping | - Understanding customer needs and expectations - Creating customer journey maps - Identifying pain points and opportunities |
ITIL-DSV training materials, Case studies, Customer journey mapping tools | Ability to map customer journeys and identify areas for improvement |
| Value Co-creation | - Collaborative approaches to service design and delivery - Applying design thinking principles - Measuring and demonstrating value |
ITIL-DSV training materials, Case studies, Lean methodologies | Understanding of value co-creation principles and their application |
| Service Design | - Service design thinking and methodologies - Designing customer-centric services - Applying service design techniques |
ITIL-DSV training materials, Service design tools and templates, Case studies | Ability to design and deliver customer-centric services |
| Exam Preparation | ITIL-DSV Practice exams - Review exam objectives - Study groups and peer learning |
ITIL ITIL-DSV practice exams, Third-party exam simulators, Study groups | Thorough ITIL-DSV exam preparation, identify knowledge gaps, build confidence |
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